The Art of Adjusting: Writing Down the Unwritten Rules of Claims HandlingEvery profession has its unwritten rules which practitioners learn through on the job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel leaving little time for training from seasoned adjusters. This is exacerbated by the "brain drain" of the Baby Boomers leaving and no clear educational process for adjusters. The Art of Adjusting: Writing Down the